Study:	Social Work - 2. semester
Code:	20661
ECTS:	4.0
Course coordinators:	prof. dr. sc. Branka Sladović-Franz izv. prof. dr. sc. Lucija Vejmelka
Lecturers:	izv. prof. dr. sc. Marijana Majdak - Experimental exercises dr. sc. Ines Rezo Bagarić - Experimental exercises
Exam dates:	14. 06. 2023. 28. 06. 2023. 31. 08. 2023. 12. 09. 2023. Exam registration: Studomat

Literature:

Sladović Franz, B.; Osnove interpersonalne komunikacije za socijalne radnike; Biblioteka socijalnog rada. (2009), str

Optional literature:

Kolesarić, V; Krizmanić, M i Petz, B.; Uvod u psihologiju; Grafički zavod (1991), str. 305-333 Pregrad, J.; Stres, trauma, oporavak; Društvo za psihološku pomoć (1996), str. 7-36; 27-38; 39-44 Bašić, J; Hudina, B; Koller Trbović, N. i Žižak, A.; Integralna metoda u radu s predškolskom djecom i njihovim roditeljima.; Alinea (1994), str. 7-77

Description:

Within the course students will gain knowledge about interpersonal communication and the significance of communication skills for social work. Students will develop skills of recognising patterns of communication, active listening, observation and speech, giving and receiving feedback, forming I-message and asking questions. Course description Communication skills in social work. Characteristics of interpersonal communication Significance of communication in social work Skills of speaking (I-messages) and listening (active listening) Basic communication skills in social work Asking questions, reflecting and paraphrasing, empathy, focusing, summarising, confrontation Obstacles to communication

Cognitive Skills:

After successfully completing the course obligations, students will be able to:

1. define types of communication

2. describe the relevance of communication skills for social work

3. summarise Watzlawiak's laws of communication

4. identify elements of non-verbal communication

5. explain contemporary model of interpersonal communication as a skill

6. group basic and complex social work skills with regard to some specific needs of different groups of users

Practical and Generic Skills:

After successfullly mastering the course, students will be able to:

1. identify different communication styles in him/herself and others

2. recognise communication barriers in practical examples

3. demonstrate the usage of I-messages

4. apply the skill of active listening

Matching Assessments to Learning Outcomes:

For outcomes 1-6 on the level of knowledge and understanding: test with open-ended questions of essay type

For outcomes 7-10 on the level of application: problem tasks through written assignm,ents (homework) with the aim of recalling and conceptualising personal communiation styles and experience with communication in the family by using SWOT analysis methods, audio recording etc. (using e-system for homework submission and course administration) and during practice through group assignments with the demonstration of the learning outcomes before a large group

 

6 points may be earned in the test, and 4 points may be earned by solving problem tasks. 6 points are required for the sufficient grade (3 points in the test and at least 3 points in problem tasks). 7 points are needed for 3 (good), 8 points for 4 (very good) and 9 or 10 points for the excellent grade.

 

Only those students who pass the written examination may take oral examination. Knowledge and understanding, as well as integration are tested through the oral examination which requires explanation and application of practical skills.

Consultations schedule:

• prof. dr. sc. Branka Sladović-Franz:

  Mondays, 10-12

  Location: Nazorova 51, room Nazorova 51, soba Nazorova 51, soba Nazorova 51, soba 22
• izv. prof. dr. sc. Marijana Majdak:

  Tuesday 11,00-13,00 room 21

  Location: Nazorova 51, room 21