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Legal framework for the introduction of information technology of public administration in Croatia, the EU and some other non-European countries. The elements of strategic management of ictintroduction into public administration (from strategy to implementation). Information systems management (organisational aspects, standards ? process, semantic, and technological interoperability, business /administrative and non-administrative/ processes management, common information infrastructure). An overview of the basic technologies implemented in e-administration (databases, information security management, authorisation and authentication, service oriented architecture, portal technologies, business reports). Public administration information services (basic registers, services for administration, citizens, and entrepreneurs). Benchmarking indicators of e-administration development (service integration - whole-of-government approach, identity management, multi-channel service delivery, e-infrastructure, e-accessibility and participation, usage and satisfaction, citizen-centricity, mobile services). Case study of best practices.